Business & Email Etiquette
The habits that protect your reputation.
Overview
Most workplace friction isn't caused by bad intent — it's caused by a badly worded email, a missed courtesy, or not knowing what the room expects. This covers the professional conventions nobody formally teaches, and why they matter.
Who it’s for
Client-facing teams, new hires, and anyone moving into a role where their written word represents the organisation.
What we cover
- Email etiquette and tone
- Report and business writing basics
- Meeting and client-facing conduct
- Corporate vocabulary and common jargon
- Handling difficult messages without causing offence
What changes
- Emails that get read and acted on
- Fewer misunderstandings escalating into conflict
- Teams who represent the company well in front of clients
How it runs
- Half-day and full-day workshops
- In-house corporate programs
- Onboarding modules for new hires
Other services
English Communication
Spoken English, grammar and fluency for people who freeze the moment they have to say it out loud.
Read more→Body Language & Executive Presence
Body language, grooming and the executive presence that makes people listen before you've finished your sentence.
Read more→Interview & Placement Readiness
Mock interviews, group discussions, resume building and the confidence to walk into the room.
Read more→